Data Deletion Policy

Last Updated: March 20, 2026

1. Introduction

This Data Deletion Policy ("Policy") outlines how ChatBits, operated by M D LABS CONSULTORIA E TREINAMENTOS LTDA (CNPJ: 32.174.043/0001-80), located in Cabo Frio, RJ, Brazil, handles the deletion of user accounts and personal data in compliance with GDPR, CCPA, and LGPD requirements.

2. Your Rights

You have the right to request deletion of your account and associated personal data at any time. We will comply with deletion requests within the timeframes specified by applicable data protection laws.

3. Data Retention After Deletion

Data Type	Retention Period	Purpose
Transaction Records	30 days	Financial compliance
Account Activity Logs	30 days	Fraud prevention
Cookies & Session Data	Immediate	Service functionality
Backup Records	30 days	System recovery
Aggregated/Anonymous Data	Indefinite	No personal data

After 30 days: All personal data is permanently deleted and cannot be recovered.

4. How to Request Data Deletion

4.1 Method 1: Self-Service Account Deletion (Fastest)

Log in to your ChatBits account
Navigate to Settings → Account → Delete Account
Read the confirmation message
Enter your password to confirm
Click Delete My Account Permanently

You will receive a confirmation email within 5 minutes.

4.2 Method 2: Email Request

Send your deletion request to: [email protected]

Subject line: "Data Deletion Request - [Your Email]"

Include:

Your full name and email address
Your ChatBits account username
Confirmation that you own the account

4.3 Method 3: Request Form

📋 Data Deletion Request Form

Full Name:

Email Address:

ChatBits Username:

Account Created Date (if known):

Request Type:

Delete my entire account and personal data

Delete specific personal data (describe below)

Specific Data to Delete (if applicable):

Reason for Deletion (optional):

I confirm that I am the account owner

I understand that deletion is permanent and cannot be undone

After filling out this form, send to [email protected] with subject "Data Deletion Request"

5. Processing Timeline

Step	Timeline	Action
Request Submission	Immediate	We acknowledge receipt
Verification	1-2 business days	We verify your identity
Data Deletion	5-7 business days	We delete your account and data
Confirmation	Upon completion	We send confirmation email
Final Deletion	30 days	All backups expire and are destroyed

6. What Happens to Your Data

6.1 Immediate Actions (Within 24 hours)

✓ Account disabled and inaccessible
✓ Authentication credentials revoked
✓ Active sessions terminated
✓ All cookies and tokens deleted

6.2 Primary Deletion (Within 7 days)

✓ Personal data removed from production databases
✓ Profile information deleted
✓ Account preferences and settings erased
✓ Automated backups marked for deletion

6.3 Final Deletion (Within 30 days)

✓ All backups containing your data are deleted
✓ Retention periods expire
✓ Data permanently destroyed
✓ Deletion confirmed to you via email

7. Export Your Data Before Deletion

Before deleting your account, you have the right to request an export of your data. The export is provided in standard formats (CSV, JSON) that you can import into other services.

⚠️ IMPORTANT: Deletion is Permanent

Account deletion is permanent and irreversible. After 30 days:

Your account cannot be recovered
Your data cannot be restored
You cannot access any previous data
A new account must be created to use ChatBits again

We recommend exporting your data before deleting your account if you may need it in the future.

8. Legal Compliance

This policy complies with:

GDPR (EU): Article 17 - Right to Erasure
CCPA (California): Section 1798.100 - Right to Delete
LGPD (Brazil): Article 17 - Data Deletion Rights

9. Contact Us

ChatBits Data Protection Team

M D LABS CONSULTORIA E TREINAMENTOS LTDA

Cabo Frio, RJ, Brazil

Email: [email protected]

Response Time: Within 5 business days