Facebook & Meta Integration Terms

Last Updated: March 20, 2026

1. Introduction

This document describes specific terms for ChatBits integration with Facebook, Instagram, and Meta platforms. When using ChatBits with Meta, you agree to comply with these terms and all Meta Platform Policies.

2. Compliance Requirements

2.1 Meta Policies You Must Follow

Community Standards: https://www.facebook.com/policies/community_standards
Platform Terms: https://developers.facebook.com/terms
Messenger Terms: https://developers.facebook.com/terms/platform_terms
Data Use Restrictions: https://developers.facebook.com/terms/data_restriction

2.2 Your Responsibility

You are solely responsible for compliance with Meta policies. ChatBits is a tool to facilitate compliance, not a guarantee of it. You must ensure your use complies with all applicable laws.

3. Permitted Use

✓ Automate customer service responses
✓ Send approved notifications and messages
✓ Manage fan pages
✓ Schedule content
✓ Collect leads (with consent)
✓ Monitor engagement
✓ Generate performance reports

4. Prohibited Use

4.1 What You Cannot Do

✗ Violate Meta Community Standards
✗ Send unsolicited messages or spam
✗ Create phishing pages or fraudulent forms
✗ Distribute malware
✗ Engage in harassment or abuse
✗ Infringe intellectual property rights
✗ Use bots for artificial engagement
✗ Scrape user data without authorization

4.2 Data Restrictions

Collect only necessary data
Store data only as long as needed
Do not share with unauthorized third parties
Do not use data beyond original consent
Do not sell or profit from user data
Secure all collected data

5. Messaging Requirements

When sending messages via Meta Platforms:

Recipients must have opted in or consented
Messages must comply with Meta policies
No spam, harassment, or repetitive messages
Respect message rate limits
Include clear sender identification
Comply with 24-hour messaging windows
Use proper message categorization

6. Access Token Security

✓ ChatBits stores tokens securely (encrypted)
✓ Tokens request only necessary permissions
✓ Expired tokens are automatically deleted
✓ You can revoke access anytime

6.1 If Your Token is Compromised

Immediately revoke access in ChatBits settings
Change your Facebook/Instagram password
Email [email protected]
We will regenerate tokens automatically

7. Security Incident Notification

In compliance with Meta Platform Terms Section 6, in the event of a security incident involving Meta Platform data:

Notification to Meta: We will notify Meta within 48 hours of becoming aware of any security breach affecting Meta Platform data
Notification to Users: Affected users will be notified without undue delay
Documentation: All incidents are documented, including facts, effects, and remedial actions
Cooperation: We will cooperate with Meta and relevant authorities during investigation
Remediation: Immediate steps will be taken to contain and remediate any breach

If you suspect a security incident related to your Meta integration, immediately contact [email protected] with subject "SECURITY URGENT - Meta Incident".

8. Suspension and Termination

We may suspend access if you:

Violate this agreement
Violate Meta policies
Meta disables your account
We detect policy violations
Security risks are detected
Required by law

9. International Compliance

8.1 GDPR (EU Users)

✓ Full GDPR compliance
✓ Standard Contractual Clauses in place
✓ Impact assessments performed
✓ Your GDPR rights protected

8.2 CCPA (California)

✓ CCPA rights respected
✓ Business Associate agreements available
✓ Full opt-out rights
✓ No discrimination for exercising rights

8.3 LGPD (Brazil)

✓ Full LGPD compliance
✓ Data Protection Officer available
✓ DPAs available if needed
✓ Your LGPD rights protected

10. Contact

For Integration Issues:

Email: [email protected]

Subject: "Meta Platform Support - [Description]"

11. Entire Agreement

This agreement, combined with our Terms of Service and Privacy Policy, constitutes the complete agreement regarding use of Meta Platforms through ChatBits.